Digital Agency Project Management Operations Consulting & Training
Change that sticks.
Our consulting and custom training helps teams harmonize their process, projects, and people to create humane digital agencies
Consulting and training that transforms agency teams forever
Advice? Of course. Plus, we get you results. Our clients typically report at least:
20% higher client value (take pressure off of sales)
30% increases to project efficiency (faster, more profitable projects)
20% increase in net profit (reinvest and grow your team)
We’ve worked with over two hundred 15–100 person shops and creative departments that specialize in design, web, apps, and marketing.
Transform your project operations systems with our custom training
Expert sessions and personalized 1:1s help your PM and delivery teams lock in client relationships, team dynamics, and project workflows.
Align your team for scalable project management and operations
Get expert guidance, real-world processes, clear metrics, and resources to free up space for overwhelmed teams and their leaders.
Real-time change with a dedicated trainer and supportive community
Our working sessions set you up for change next week, next month, and next year. Our community supports and uplifts you so you can action it.
We help digital agencies improve…
| People and relationship skills |
|---|
Client management |
Team building |
Stakeholder onboarding and management |
Meetings and collaboration |
Project and phase handovers |
| Financial skills |
|---|
Team financial literacy |
Connecting project health to financials |
Metrics and reporting |
Pricing |
Project budgeting |
| Project accuracy |
|---|
Estimating |
Scoping |
Capturing scope creep |
Managing risk and detecting red flags |
Managing changes |
| Project management systems |
|---|
Kick-off and onboarding processes |
Waterfall, lean, agile, kanban, and hybrid methodologies |
Project scheduling |
Resourcing and capacity management |
Project documentation |
Designed for returns
Our project operations training and consulting can free up money to scale your agency and invest in your team
Move the sliders to match your agency and see what returns we think you can achieve with our project management operations consulting and training.
How we capture ROI for you
First priority: Improve project efficiency
Want to increase financial health? Start by controlling spending and improving project efficiency.
If your net profit margin is 10%, that means you spend 90 cents of every dollar you bill on expenses like labour and overhead. Put another way, you need to sell $10 to generate $1 in net profit.
If you want to make a $2 profit, you could sell $20… or you could save $1 in expenses while still selling $10. In other words, if you have a 10% profit margin, saving $1 on expenses is worth $10 in sales.
When you reduce expenses, you have a multiplier effect on savings. Save $1 on every project and you will notice $10–20 savings across your company each time. Save $1000 on every project and you will save hundreds of thousands of dollars for your company that can be redistributed back to your team or invested in company growth.
Common ways we increase agency efficiency:
- Properly estimating projects (reduces labour overages)
- Better requirements gathering (reduces meeting time)
- Tighter handovers and approvals (reduces delays and labour)
Second priority: Increase agency revenue
Even though expense reductions have a bigger impact, don’t sleep on revenue increases. There’s only so much you can trim from expenses, but a well-trained team can generate significant high-margin revenue in unexpected places. Remember, higher revenue often comes with higher Costs of Goods Sold and labour, so we want to make sure our newly found revenue is at least as efficient as your existing work.
Common ways to increase agency revenue:
- Converting scope creep into paid features
- Upselling client accounts or retaining clients
- Adding a new revenue stream or recurring monthly service
Agencies love us
The time we spent working and learning with Louder Than Ten will continue to guide us for the next few years. Rachel’s ability to translate her PM knowledge into real teachable moments gave us the opportunity to reflect on our own practices, both the good and the bad, without ever feeling like she was judging us. She remained supportive and positive throughout the entire process, creating a trusting and safe space for my leadership team to learn and grow together. If you’re looking to partner with someone who will leave you feeling smarter and more empowered to manage any project situation that comes your way, Louder Than Ten is the answer.
Out of the changes I implemented, came a drastic increase in profitability. For projects that required a long-term engagement (min. 6 months), our new methods of scoping, risk mitigation, and estimation yielded an increase in profit up to 23%. For smaller maintenance tasks, I created a minimum engagement amount, and in some cases, increased revenue by up to 463%. By creating, selling, and running a new service offering, I was able to generate over $100,000 within the first 8 months.
Case studies
How it works
We teach and guide you in organizational design. Our unique combo of consulting and training means expertise and hands-on change. We don’t just deliver reports. We deliver results.
Step 1: Stop your project bleed outs
No, it’s not a resourcing or tool problem. Build unity and focus across the team and discover why tools come second.
- Get crystal clear about your project pain—and future needs
- Measure against a scorecard to set healthier targets
- Dial your metrics and baselines so you can grow and sustain
- Build a roadmap for tactical, operational changes that stick
Step 2: Tune-up your core operations
You can’t be healthy if your PMs keep burning out. Run healthy projects and processes with our custom training phase.
- Free up to 20% of your time to work on the business, not in the weeds
- Dial up your project and account profitability and increase repeat clients
- Simplify approvals and handovers for smoother project systems
Step 3: Scale up your agency
You can’t keep talent if you don’t have a system that takes care of them. Shape your PM departments and leaders with our specialized coaching and programs.
- We’ll train up your operations leaders to run the day-to-day and grow your company
- We’ll help you hire, mentor, and protect your PMs from burnout as we teach you to scale your department
- Let us coach and nurture your passionate PM and delivery teams
Our consultants
Working together to reinvent how digital companies run
Rachel
Gertz
Director of Growth and Delivery, Consultant
Rachel Gertz is a Co-founder and Director of Delivery and Growth at Louder Than Ten. She helps small to medium sized digital agencies transform their digital PM operations through hands-on training and consulting. Her mission at Louder Than Ten is to propel tech workers through an uncertain future by training digital companies how to give power to the people leading their projects.
Abby
Fretz
Digital PM Trainer & Consultant
Abby is a PM Operations consultant and trainer and Director of Product at Louder Than Ten. She’s passionate about transforming PM teams at digital agencies. She has taught hundreds of students and their agencies how to implement ethical and sustainable PM practices, taught Digital Project Management classes for Girl Develop It, guest lectured at University of the Arts’ continuing education program, co-chairs DPM Philly, and mentors people interested in entering or honing their craft in the field of digital project management.
Travis
Gertz
Director of Operations & Design
Travis is a co-founder and Director of Operations & Design at Louder Than Ten. He wants digital workers to be as passionate about workplace democracy as they are about design systems and development frameworks.
Our guarantee
We’re confident in our approach and know it works. We only take on clients we know we can help.
If you’re not completely happy with our approach within the first two weeks of our engagement, we’ll cancel it and refund your money.
Book a free consultation
Let’s turn your nightmares into the agency you always dreamt about.
Download our info package
Frequently asked questions
What are project operations?
Project operations or project management operations are the systems that dictate how work moves through your digital agency, how that work is communicated internally and externally, and how it affects your agency’s financials.
How long is a project operations consulting and training engagement?
Our initial diagnostic phase is 2 – 6 weeks, depending on your team size and the complexity of your systems and processes.
The consulting and training that follows is parsed into 3 – 9 month engagements depending on your budget, quantity and severity of issues we uncover in the diagnostic, size of your agency, and the ability for your agency to make change.
We’ll work with you to design a consulting and training plan that tackles your most impactful challenges that work with the existing dynamics of your agency.
Who is consulting and training for?
Our project operations consulting and training is designed for 15 – 100 person digital agencies, marketing agencies, consultancies, and product studios. Basically, if you are a small-to-medium team that builds digital products and services for clients, we can help.
Who will be my consultant and trainer?
Your consultant and trainer is a skilled digital project manager, business owner, and facilitator with years of agency and creative team experience. Learn more about our team.
I don’t see my question here — who can I speak to?
If your question isn’t answered here or in our full FAQ, feel free to drop us a line at hello@louderthanten.com or call 1−844−204−0004 if you need urgent support.